Our Support System & How We’ll Communicate

To keep communication simple and organized, we will create a dedicated Google Chat Space for your clinic.

This Space will be used for questions, updates, support, reminders, weekly performance reports and day-to-day communication between your team and Movement Lab Digital.

Instead of sending scattered emails or separate messages, we will keep everything in one place so nothing gets lost.

Important: Google Chat should not be used to send patient or campaign-lead information. Do not post names, phone numbers, email addresses, appointment information, clinical details, or screenshots containing that information. Open the secure LeadConnector system when lead-specific details need to be reviewed.

When You’ll Receive the Invitation

After you complete the onboarding survey, we will create your dedicated Google Chat Space and invite the team members you listed in the survey.

This usually happens within 24 hours, and often much sooner.

We will invite the appropriate people from your team, including your primary lead follow-up contact, backup contact, clinic manager, owner, and any other team members who should be included.

What the Invitation Email Will Look Like

The invitation will be sent from:

Lazar Kostic (lazar@movementlabdigital.com)

The email subject will look like this:

"[Your Clinic Name] & Movement Lab Digital" space - Invitation to join

Inside the email, you will see a blue button that says:

"Join the conversation"

Click that button to join your clinic’s Google Chat Space.

You Can Access Google Chat From Your Browser

After clicking “Join the conversation” in the invitation email, you can access your clinic’s Google Chat Space from any computer.

To open Google Chat from your browser, go to:

chat.google.com

Also Download the Google Chat App on Your Phone

To make communication easier and faster, please install the Google Chat app on your mobile phone.

Step 1: Open Your App Store

If you use an iPhone, open the App Store.

If you use an Android phone, open the Google Play Store.

Step 2: Search for Google Chat

Download and install the app.

Step 3: Sign In

Open the Google Chat app and sign in using the same email address you provided in the onboarding survey.

Step 4: Open Your Clinic’s Space

Once you are signed in, open your dedicated "[Your Clinic Name] & Movement Lab Digital" Space.

Step 5: Turn On Notifications

Please make sure notifications are turned on for Google Chat so you do not miss important updates, questions, or launch-related messages.

Make Sure Your Team Members Do the Same

Please make sure every team member invited to the Google Chat Space also:

accepts the email invitation,
downloads the Google Chat app,
signs in with the email address provided in the onboarding survey, and
turns on notifications.

This is especially important for anyone responsible for lead follow-up, appointment handling, LeadConnector usage, or launch communication.

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